# items

title: Transfer documents on my old computer
data: {"Department": "Lang", "Contacted": "Ticket", "Assigned": "Self"}
due: [false, ""]
urgent: m
impact: l
checks: [[], []]
fmi: ["Ticket: 19278469", "User: Maria Spitz", "Phone: 4275"]
tags: [7, 14, 15]
show_list: false
activity: []
notes:
I have my old computer with some documents on the hard drive that I wish to retrieve--these are NOT on the network, but on the hard drive of my old computer. However, my current password does not let log on to retrieve them before we retire the computer. I would like a way to simply get on my old computer to retrieve some course planning docs on the hard drive


title: hard wired ethernet and Adobe Creative Cloud
data: {"Department": "Journ", "Contacted": "Ticket", "Assigned": "Self"}
due: [false, ""]
urgent: h
impact: h
checks: [[], []]
fmi: ["Ticket: 20842587", "User: Rocky Dailey"]
tags: [9, 14, 15]
show_list: false
activity: []
notes:
An iMac Apple M1 24” H4TKK08BQ6X9 needs to be configured for hard wired internet access as well as automatic login to Adobe Creative Cloud based on IP address.
An iMac Core i5 3.2 27" (Late 2013) CO2PP06HF8J4 needs to be configured for hard wired internet access.
An iMac Retina 5K, 27" 2020 H4TFH0AVPN78 needs to be configured for hard wired internet access, and this may also require a port activation in Yeager 220.

Not sure if the licenses for Adobe Creative Cloud are connected to my work account (rocky.dailey@sdstate.edu), however there should be three licenses associated with these three computers in Yeager 220:
iMac Apple M1 24” H4TKK08BQ6X9
iMac Retina 5K, 27" 2020 H4TFH0AVPN78
iMac 3.7 GHz 6-Core Intel Core i5 C02D23XPJV40

Please email me at rocky.dailey@sdstate.edu if you have any questions; I do not have an office phone.
Thanks.


title: Printer at admin front desk streaking
data: {"Department": "Econ", "Contacted": "Ticket", "Assigned": "Self"}
due: [false, ""]
urgent: h
impact: h
checks: [[], []]
fmi: ["Ticket: 20823895", "User: Allen Falken"]
tags: [13, 14, 15]
show_list: false
activity: []
notes:
Hi I was wondering if there wwas anyone who might know how to fix a printer?

It is leaving streaks on the page. I have a feeling the problem is related to some of the toner cartirdges being installed improperly. They didnt remove the plastic tape that keeps the toner from leaking out in the packaging. I think I have removed all the tape but it is leaving streaks on the pages.


title: Internet Problems
data: {"Department": "Performing Arts Center", "Contacted": "Ticket", "Assigned": "Self"}
due: [false, ""]
urgent: h
impact: h
checks: [[], []]
fmi: ["Ticket: 20757839", "User: Andrew Robinette", "User: Christina Castillo"]
tags: [6, 14, 15]
show_list: false
activity: []
notes:
Christina Castillo on behalf of Andrew Robinette

Andrew is experiencing the following technical issues that need to be resolved asap.

* Router in office is off and will not turn on OLPAC 119
* Computer will connect connect to Faculty Internet (this is required to utilize some online forms for the OLPAC)


# settings

key: data_items
value:
{"Department": ["None", "College", "Unknown", "Air", "Arch", "Army", "Art", "CS", "Dean", "Econ", "Engl", "Hist_Pol_Phil_Rel", "ID", "Journ", "LA", "Lang", "Music", "Psyc", "Soc", "Theat", "Support Desk"], "Contacted": ["None", "Email", "Phone", "F2F", "Teams", "Support Desk", "Security", "Meeting", "Ticket"], "Assigned": ["Self", "Networking", "Security", "Warranty"]}


# templates

name: Surplus
data:
{"data": {"Department": "None", "Contacted": "None"}, "urgent": "l", "impact": "l", "checks": [["Get it", "Erase", "Strip for parts", "Surplus"], []], "fmi": ["Type: "], "tags": [], "notes": ""}


name: Order
data:
{"data": {"Department": "None", "Contacted": "None"}, "urgent": "l", "impact": "l", "checks": [["Request", "Track", "Received"], []], "fmi": ["Started: ", "Items: ", "Shipper: ", "Tracking Id: "], "tags": [], "notes": ""}


name: Old Windows
data:
{"data": {"Department": "None", "Contacted": "None"}, "urgent": "h", "impact": "h", "checks": [["1909", "2004", "20H2"], []], "fmi": ["User: ", "Started: ", "Recieved: "], "tags": [], "notes": "","show_list":true}


name: Vacation
data:
{"data": {"Department": "College", "Contacted": "None", "Assigned": "Self"}, "urgent": "t", "impact": "h", "checks": [["Decide Dates", "Request", "Approved", "Update Leave Database", "Update Outlook Calender", "Set Automatic Replies", "Disable Notifications at Vacation Start", "Enable notifications at vacation end"], []], "fmi": ["Started: "], "tags": [1, 13], "notes": "", "show_list": true}


name: Physical
data:
{"data": {"Department": "None", "Contacted": "None", "Assigned": "Self"}, "urgent": "t", "impact": "h", "checks": [[], []], "fmi": [], "tags": [1, 22], "notes": "Sept 19th at 11:40", "show_list": false}


name: Time Sheet
data:
{"data": {"Department": "None", "Contacted": "None", "Assigned": "Self"}, "urgent": "h", "impact": "h", "checks": [["Update", "Submit"], []], "fmi": [], "tags": [], "notes": "", "show_list": true}


name: NCS Ticket
data:
{"data": {"Department": "None", "Contacted": "None", "Assigned": "Self"}, "urgent": "h", "impact": "h", "checks": [["Ticket", "Computer", "Ticket.Set Ticket and User Tags", "Ticket.Open Ticket", "Ticket.Done Resolve it", "Computer.Pickup or receive", "Computer.Install OS", "Computer.Software", "Computer.AD or Bypass", "Computer.Drop off or release", "Ticket.Open Ticket.Set department", "Ticket.Open Ticket.Set School", "Ticket.Open Ticket.Set Recieved"], []], "fmi": ["User: ", "Ticket: ", "Recieved: ", "Started: "], "tags": [14], "notes": "", "show_list": true}


name: NCS No Ticket
data:
{"data": {"Department": "None", "Contacted": "None", "Assigned": "Self"}, "urgent": "h", "impact": "h", "checks": [["Computer", "Computer.Pickup or receive", "Computer.Install OS", "Computer.Software", "Computer.AD or Bypass", "Computer.Drop off or release"], []], "fmi": ["Recieved: ", "Started: ", "User: "], "tags": [], "notes": "", "show_list": true}


name: Ticket
data:
{"data": {"Department": "None", "Contacted": "Ticket", "Assigned": "Self"}, "urgent": "h", "impact": "h", "checks": [[], []], "fmi": ["User: ", "Ticket: "], "tags": [14], "notes": "", "show_list": false}


name: Meeting
data:
{"data": {"Department": "Support Desk", "Contacted": "Meeting", "Assigned": "Self"}, "urgent": "h", "impact": "h", "checks": [[], []], "fmi": ["Room: "], "tags": [], "notes": "", "show_list": false}


name: CSS Meeting
data:
{"data": {"Department": "Support Desk", "Contacted": "Meeting", "Assigned": "Self"}, "urgent": "h", "impact": "h", "checks": [[], []], "fmi": ["Room: SOHO 106"], "tags": [], "notes": "", "show_list": false}


# save_check

name: NCS
checks:
[["Computer", "Computer.Pickup or receive", "Computer.Install OS", "Computer.Software", "Computer.AD or Bypass", "Computer.Drop off or release"], []]


name: Ticket
checks:
[["Ticket", "Ticket.Set Ticket and User Tags", "Ticket.Open Ticket", "Ticket.Done Resolve it", "Ticket.Open Ticket.Set department", "Ticket.Open Ticket.Set School", "Ticket.Open Ticket.Set Recieved"], []]


name: Printer Info
checks:
[["Printer Info", "Printer Info.Room", "Printer Info.Make and Model", "Printer Info.Drivers", "Printer Info.Installed"], []]


name: ID Updates
checks:
[["Room 221", "Room 225", "Room 221.Mac", "Room 221.PC", "Room 221.VM", "Room 225.Mac", "Room 225.PC", "Room 225.VM"], []]


